Frequently asked questions

Photograph of guests mixing at an event in the Walker Art Gallery

Becoming a member

I used to belong to the Friends of National Museums Liverpool. Am I eligible to join the new membership scheme?

Of course, we hope that all long standing Friends will continue to support National Museums Liverpool by becoming founder members at an introductory rate of £10 for adult and concessions and £15 for families and joint memberships. Please note you must quote your Friends membership number to qualify for this discount.

How quickly will my welcome pack arrive?

If you join in one of our venues you will receive your membership card straightaway. Your welcome pack will be sent within five working days.

If you post your membership form to the Membership Officer you will receive your new membership card and welcome pack within three working days of us receiving your completed form and payment.

How do I give a membership gift?

Please tick 'Membership is a gift' on the membership form and complete the payment section of the form using your contact details. Enter the recipient's contact details on the front of the form. The welcome pack will be sent to the person paying for the membership so they can give the pack as a gift. If you would like the welcome pack to be sent directly to the recipient of the membership please enclose a note with your completed form.

Membership benefits

A woman and a girl looking into a pool of water at the seaside

Wildlife investigations at the family event on Hilbre Island


How many tickets for membership events will I receive?

Adult members receive a single invitation for each of the four membership events. Joint adult members receive two single invitations.

Family Membership entitles you to a family ticket for each membership private view event, admitting 2 adults and 5 children. You are also eligible for a family ticket to three family events throughout the membership year.

Group members receive 5 double tickets to be used by your group members.

If I join at one of the museums and galleries can I use my membership card straight away?

Yes, simply take your completed form to the information desk to be issued with a card. You can pay by cheque or CAF Voucher.

If you decide to become a member while you are visiting one of our venues let our staff at the till know. They can ring through your membership fee and apply your membership discount to the other items you are purchasing. You will be given a receipt to confirm payment of your membership fee, and a membership form to complete. Take your completed form to our information desk and we will issue you with a membership card, valid to use straight away.

How does priority booking of the Planetarium and Treasure House Theatre work?

  • Call between 10am and 5pm on the day before you plan to visit World Museum Liverpool. You must quote your membership name and number when you book tickets.
  • You can only book 1 ticket per Adult Membership, 2 tickets for Joint Membership or a family ticket for Family Membership (2 adults and up to 5 children).
  • You must collect your tickets, by showing your membership card, from the information desk at least one hour before the show starts, to avoid your reserved tickets being released to the public.
  • Note most shows have only 20 seats allocated for priority booking for members. Some special events at the Treasure House Theatre are not eligible for priority booking.

I have received my complimentary pack of Christmas cards and want to buy some more, where can I buy them?

Contact the Development Office on 0151 478 4734 or contact us online to receive an order form. A limited amount of our Christmas cards will be on sale in our venues.

Membership fees and renewals

How will you use my membership fees?

The profits from the new membership scheme will contribute to the work of National Museums Liverpool, including acquisitions for the collections; supporting our exhibitions programme and our capital projects.

How do I renew membership?

We will contact you in Spring to remind you that your membership is about to expire on 31 March 2009. We will request payment for the coming membership year and on receipt of payment will issue you with your new 2009 Membership card.

Why does the membership year have a set period for benefits and events?

To ensure all members receive the full events and benefits our membership programme is planned from 1 April each year to the 31 March of the next year. A set renewal time allows National Museums Liverpool to run the scheme in the most efficient way for our resources.

If I join half way through your membership year do I have to pay the full membership fee?

From 1 September discounts apply to all membership types as follows (not including life memberships):

Adult single - £10

Adult Joint - £15

Concession - £10

Joint concession - £11

Family - £17

Group - £50

Can I pay by Direct Debit or pay my membership fees online?

National Museums Liverpool does not yet accept payment by Direct Debit. You can use the Standing Order details on the membership form to spread your membership fee monthly, quarterly or to set up a regular annual payment for your fees. We cannot accept membership fees through our online giving website at this time.

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