Our venues

Visitor services trainees

This is paid training, funded by the Heritage Lottery Fund, which will lead to a NVQ level 2 qualification in Heritage Care and Visitor Services.

35 hours a week
Duration: 18 month period
Bursary: £1000 a month
When: Spring 2011

Find out more about the traineeships project.

About the placements

There are two placements at each of these venues:

  • Manchester Museum and the Whitworth Art Gallery (trainees will split their time between these venues)
  • Salford Museum and Art Gallery and Ordsall Hall (trainees will split their time between these venues)
  • Towneley Hall, Burnley

The training placements will cover all aspects of working with members of the public in a museum or gallery, including welcoming individual visitors and school groups, helping them with their queries, maintaining security on the galleries, and helping to deliver family events and activities. Successful candidates will also have access to support from a mentor who will be a professional working in the heritage sector. At the end of the placement, trainees will have the experience and skills to apply for a range of posts in museum and galleries, such as visitor services assistants, gallery attendants, learning demonstrators, or community outreach workers.

The traineeships are for 18 months with training hours of 35 hours per week. Some evening and weekend working may be required. Successful candidates will be appointed subject to an enhanced CRB check, as the roles will require occasional working with children and vulnerable adults. A training bursary of 1,000 per month is available for the duration of the placement.

You will learn how to

  • Engage hard-to-reach audiences who may never visit museums and art galleries.
  • Plan and deliver audience development activities for different groups including Black and Minority Ethnic (BME) communities, disabled people, families, children, young people, adults and older people.
  • Provide information and advice on venues and collections to the public.
  • Give guided tours for visitors.


Who is eligible?

  • Open to applicants from a black or ethnic minority background or who are disabled. This Positive Action Training is allowed for under Section 158 (c) of the Equality Act 2010, enabling people from black and minority ethnic backgrounds, or people with disabilities to gain experience in occupational sectors where they are under-represented.
  • No previous qualifications are required


About you

Successful candidates will
  • Enjoy talking to people of all ages and backgrounds
  • Have a helpful, positive attitude to members of the public
  • Be a supportive team member
  • Be enthusiastic about museums and galleries
  • Have an interest in working with local communities to promote the museum to people who dont usually visit
  • Be reliable and punctual
  • Have a positive attitude to learning and development


How to apply

  • Fill in the application form (.rtf) and email your completed application to training@liverpoolmuseums.org.uk
  • Alternatively, phone 0151 478 4674 or email training@liverpoolmuseums.org.uk and we can send you an application form.
  • The deadline for applications is: 12pm, Tuesday 26 April 2011.

We are happy to have an informal and confidential discussion about any aspects of the traineeship.