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Drawing on Nature: Taki Katei’s Japan

4 October 2019 - 13 April 2020
Waves of the First Rank by Taki Katei_

Drawing on Nature: Taki Katei's Japan 

Frequently asked questions


Tickets

1. When do tickets go on sale?

Tickets will go on general sale online at 10am on 22 July, with a pre-sale for National Museums Liverpool members from 10am on Wednesday 17 July. Members will also have unlimited free entry to the exhibition.

2. Where can I get tickets?

  • Online - You can book up to nine tickets.
  • World Museum - Tickets will be available to purchase from World Museum from 4 October 2019.
  • Walker Art Gallery - Tickets will also be available to purchase from Walker Art Gallery
  • Phone - Bookings can be made over the telephone by calling the box office on 0151 478 4444 (10am-5pm, every day). For postage of tickets, this transaction fee is £1.95.
  • Group bookings - Those wishing to make group bookings of 10 or more people should call 0151 478 4444. Group rates are available. 

3. How much are tickets?

A full paying adult ticket costs £6.00, with concessions available. Members and children under 5 go free (see page 7 for details on becoming a member).

Ticket type

Admission Price

Price with Gift Aid donation

Adult

£6

£7

Senior (60+)

£5

£6

Student (UK)

£5

£6

Job Seeker

£5

n/a

Person with a disability (includes one free Care Assistant)

£5

£6

Child 6- 17

£2

 

Child 0-6

Free

 

National Art Pass

£3

£4

National Art Pass Concession

£2.50

£3.50

HLF, ICOM, MA, NMDC*

Free

 

NML Member

Free

 

NML Patron

Free

 

NML staff and volunteers

Free

 

Sotheby’s Preferred members

Free (for card holder and up to three guests)

 

*These discounts cannot be pre-booked online and are subject to availability on the day. The full list of NMDC members can be found here > 

Visitors can save £2 on the combined ticket price if visiting both Drawing on nature: Taki Katei’s Japan at World Museum and An English lady’s Wardrobe at the Walker Art Gallery with a special Exhibition Saver ticket. This is available to purchase in venue, online and over the phone. A date and time of visit will need to be chosen for each exhibition at time of booking.

4. How far in advance can I book?

Visitors can book their tickets online for any available slot during the exhibition’s duration. Please note, tickets will be emailed within 2 hours. If after this time you have not received them, please check your junk/spam email. If tickets are not in your junk or spam box, please contact the ticket office on 0151 478 4444.

5. Can I purchase a ticket as a gift?

If you are purchasing tickets for someone other than yourself you will still need to choose a date and time of visit.

6. Can I buy tickets on the day?

The best way to buy tickets is to pre-book them online, to get the best chance of gaining entry on your preferred date. A number of tickets may also be available on the day, but this cannot be guaranteed due to high demand.

7. Is there a time limit on how long I can spend in the exhibition?

Tickets are timed per half hour. There is no limit on how long you spend in the exhibition.  Tickets are valid for one entry only.  Ticket holders may only leave and re-enter the Exhibition at our discretion.

8. What are the concessions?

Concessionary rates are available for the following groups:

  • People aged 60 years or older.
  • Adults in receipt of Job Seekers Allowance, Employment and Support Allowance or Income Support.
  • People with disabilities. The Equality Act 2010 defines disability as a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on the ability to do normal daily activities.
  • Students with valid photographic student ID.
  • National Art Pass holders.
  • National Museums Liverpool members (members go free).

9. Why is there no family ticket option?

World Museum Liverpool is part of National Museums Liverpool, which operates eight museums and galleries. Drawing on Nature: Taki Katei’s Japan  is one of the largest exhibitions to be delivered by the organisation in 2019/20. It would be impossible to produce and deliver a show of this scale without generating income through ticket sales. We have worked to keep tickets as affordable as possible, and while there isn’t a family ticket option, children under five can get in free, and tickets are priced at £2 for ages 6–17. We also have a range of other concessions available and two family membership options, which allow unlimited free entry to our ticketed exhibitions along with other discounts and benefits

10. Can I buy tickets on a third party website?

Currently the only place to buy tickets is via National Museums Liverpool’s own website. At times we do work with other ticket sales partners.

11. Can I use more than one discount?

It will not be possible to use more than one discount against any single ticket.

12. Do I get in free if I work for any of the following organisations? HLF, ICOM, MA, NMDC

If you can show that you work for one of these organisations by presenting relevant documentation (e.g. ICOM card, MA card or NMDC museum staff card), you will be given one free ticket to the exhibition, subject to availability on that day. The full list of NMDC members can be found here: https://www.nationalmuseums.org.uk/members. NML staff and volunteers can enter the exhibition for free on production of their staff ID card.

13. Will I receive a physical ticket?

Visitors booking online will receive an e-ticket via email to print at home or present on a mobile device, within 2 hours of booking. Tickets booked in venue will receive printed tickets. Tickets booked via telephone will receive either e-tickets or printed tickets as agreed at the time of purchase. Printed tickets will be dispatched by post, or reserved for collection at in venue, depending on the date booked to visit.

14. Are there any booking fees?

For tickets being sent by post, a fulfilment fee of £1.95 will be applied to each booking.

15. Will everyone who wants a ticket be able to get one?

Tickets are subject to availability - some dates may sell out. We recommend pre-booking online for the best chance of gaining entry on your preferred date.

16. How many tickets can I book at once?

Visitors can book up to nine tickets online, at World Museum or by calling 0151 478 4444. Visitors wishing to book 10 or more tickets and to access our group booking rates can do so by calling 0151 478 4444.

17. How do I make a group booking?

Visitors wishing to book 10 or more tickets should phone 0151 478 4444 to take advantage of group discounts. For group bookings enquiries, people can also email tickets@liverpoolmuseums.org.uk. Please note, email enquiries will receive a response within five working days.

18. What are the exhibition opening times, and when is the last admission?

World Museum is open daily from 10am to 5pm. The exhibition will also open at 10am, with last entry at 4pm. 

19. Will you be doing extended opening hours?

Any plans for extended opening hours for the exhibition will be announced in due course, and information will be updated on our website.

20. Can I change the date of my ticket after booking?

Ticket dates cannot be changed or refunded after purchase unless the exhibition date or time is cancelled or rescheduled by National Museums Liverpool.

21. Can I get a refund or exchange?

Tickets cannot be exchanged or refunded after purchase unless the exhibition date is cancelled or rescheduled. If National Museums Liverpool cancels or reschedules an exhibition date, we will try to contact you to arrange for an alternative date / visit.

22. Can I add Gift Aid to my ticket?

Yes. We offer two ticket price options for you to choose from: a ticket with a Gift Aid donation, and a ticket without a donation.

National Museums Liverpool is a charity and can therefore claim Gift Aid on eligible donations. When you choose to buy a ticket with a donation and make a Gift Aid declaration, your small voluntary donation allows us to reclaim tax on the whole amount paid if you are a UK tax payer. This means that if you decide to purchase an adult ticket to the exhibition, we are able to claim back 25% plus the donation. National Museums Liverpool is a charity that provides wonderful experiences for millions of visitors every year and cares for some of the most important collections in world, so your Gift Aid donation will help us continue to provide world class exhibitions and experiences, into the future.  

23. Why are Gift Aid tickets more expensive than tickets without a donation?

Adding a donation to your ticket is completely voluntary but is a wonderful way to support National Museums Liverpool, which is a charity. By making a donation that is at least 10% higher than the ticket price and making a Gift Aid declaration, HMRC then treat the total amount as a gift and allow us to claim back  an additional 25% including the donation.

Admission information

1. Can I take photographs in the exhibition space?

Yes, without flash.

Membership

1. Can members reserve tickets to guarantee entry into the exhibition?

Yes. Members can enjoy unlimited free entry to the exhibition, subject to availability. Members can pre-book tickets online for a specific date and time. Your tickets will be emailed directly to you within 2 hours of booking.

2. If I’m a member, do I still need to book a ticket?

We recommend that members book their free tickets online in order to guarantee entry at their preferred date and time. Subject to availability, members can enter the exhibition by showing a valid membership card on any day during the run of the exhibition.  Members will need to have their membership card ready to be scanned at the entrance to the exhibition to gain entry.

3. If I’m a member, can I book for non-members?

Yes, members will be able to book their own free tickets as well as standard-priced tickets for non-members. Your tickets will be emailed directly to you within 2 hours of booking.

4. If I’m a member, does it matter how many tickets I book, or the times that I visit?

As part of our improved membership offer, members have unlimited free entry to the exhibition, subject to ticket availability.

5. What are the full benefits to members?

Members will enjoy the following benefits:

  • Unlimited free entry to charging exhibitions, and the Planetarium at World Museum subject to availability and our terms & conditions
  • 15% discount in National Museums Liverpool’s cafés
  • Up to 15% discount in National Museums Liverpool’s shops and online shop
  • Exclusive members-only events
  • A copy of our Guide emailed to you directly
  • Regular e-newsletter keeping you up to date on all of the latest news, exhibitions and free events listings

6. What are the membership prices? 

Type of membership

Price

Concession

£30

Joint concession

£50

Adult

£40

Joint Adult

£70

Family A: 1 Adult + 3 children*

£45

Family B: 2 Adults + 3 children*

£75

*Child is 6 – 17 years. Adult is 18 years and over.

7. What are the membership concessions?

Concessionary rates for membership are available for the following groups:

People aged 60 years or older.

Students with valid photographic student ID.

8. How do I join as a new member?

  1. Online at www.liverpoolmuseums.org.uk/membership 
  2. On the phone - 0151 478 4157
  3. At World Museum*

We would encourage you to sign up online, to ensure that you receive your new membership number in time to use in the presale. This number will be emailed to you within 24 hours of signing up online. Please note that you may have to wait up to three working days to receive your membership number if you sign up over the phone. In the very near future, we will be offering memberships via direct debit.

9.  Patrons

NML Patrons will be entitled to free access for themselves and a guest. Patrons will be encouraged to pre-book by contacting Emma Gilbertson (ext. 4100), Fundraising Manager, Development Office. Emma will then contact the ticket office to book the tickets. Patrons will also be able to access the exhibition without pre-booking, by giving their name and stating that they are a Patron to gain tickets on the day (subject to availability).

Our current patrons are:

-       Andrew Collinge

-       Commodore R H and Mrs Anne Walker

-       Janet Pickavance

-       Andrew Evans

-       Steve and Lorraine Groves

-       Andy McCluskey

10.  Sotheby’s Preferred

Sotheby’s Preferred members can gain complimentary admission for up to four people (the card holder and three guests) to our charging exhibitions.

The SP members will be encouraged to pre-book by contacting Development Office (ext. 4734) with their choice of date and time slot, and number of tickets required. Development will contact the ticket office to book tickets. They will also be able to access the exhibition without pre-booking, by showing their Sotheby’s Preferred membership card to gain tickets on the day (subject to availability). They can book tickets from 10am on 17 July. .

Cost

1. Why will there be a charge to visit the exhibition?

As with all major exhibitions, we are only able to produce and deliver an exhibition of this scale and importance, by generating income through ticket sales.

We have ensured that tickets are reasonably priced and as always, have included a wide range of concessions and discounts, plus free tickets for younger children.

2. Why does it cost that amount? How did you decide the price of tickets?

We kept the ticket prices as low as possible, given the costs of the exhibition. We have a range of concessions and discounted tickets, as well as educational and community group offers to ensure as many people as possible can access the exhibition.

3. Are you charging London prices in a regional Museum?

The ticket price is significantly lower than some London museum exhibitions, which cost around £20.

4. What are ticket proceeds used for/ who gets those?

Any profits from ticket proceeds go back to National Museums Liverpool to support its work and to enable us to stage future shows. National Museums Liverpool is regulated by the Department of Digital, Culture, Media and Sport (DCMS). Museums and galleries regulated by DCMS are exempt charities under Schedule 3 of the Charities Act 2011.

Social media

1. What are the social media details for the exhibition?

#TakiKatei

Instagram: @worldmuseum_

Facebook: Worldmuseum

Twitter: @World_Museum

Complaints

What do we do if we receive complaints? What is the procedure?

We are sorry that you need to complain. Please complete our online Complaints Form http://www.liverpoolmuseums.org.uk/about/contact/ContactForm.aspx?EnquiryID=60

If your complaint relates to a ticketing issue specifically, please contact tickets@liverpoolmuseums.org.uk