Frequently asked questions
- Exhibition questions
- Ticket questions
- Fakes and touts
- Journalist enquiries
1. Exhibition questions
Where is it?
World Museum (Lower Horseshoe Gallery, second floor),
William Brown Street, Liverpool
When is it on?
9 February to 28 October 2018
What time does the exhition open?
During weekdays World Museum is open from 10am - 5pm. First entry to the exhibition is at 10am and the last entry to the exhibition is at 4pm.
At weekends the exhibition is open from 10am -7pm. Last entry to the exhibition will be at 6pm. Please note the exhibition is open 10am - 8pm on Fridays, Saturdays and other selected dates throughout September and October.
What is it about?
Opening 9 February to 28 October 2018, China's First Emperor and the Terracotta Warriors features more than 180 spectacular artefacts from museums across Shaanxi Province, more than half of which have never been on show in the UK before. This landmark exhibition tells the story of the formative years of the Chinese nation, from the pre-unification Qin Kings to China’s First Emperor, Qin Shi Huang’s rise to power and the legacy of his achievements in the succeeding Han Dynasty.
Who is putting it on?
The exhibition has been developed and designed by National Museums Liverpool, working with the Shaanxi Provincial Cultural Relics Bureau and Shaanxi History Museum (Shaanxi Cultural Heritage Promotion Centre), People’s Republic of China, to bring a collection of the Warriors and many other significant loans from museums and institutes across Shaanxi Province to the UK.
Are these the real warriors?
Yes – the figures are original.
Are they all different? And are they modelled on real people?
The warriors are all different and although we don’t know whether they were modelled on actual people, we know that they have been designed to represent a Qin army.
Are photographs or filming allowed in the exhibition?
Photographs, strictly for personal use only, are allowed on handheld phones and compact digital cameras only and without flash.
The use of flash photography, tripods, other specialist photography including selfie sticks and audio visual equipment is strictly forbidden.
What can I bring into the exhibition?
National Museums Liverpool has a commitment to visitor safety and protection of our objects. When you arrive at World Museum, you will be welcomed by members of our team who will ask to check your bags, buggies and child carriers before entry. Please take our security screening into consideration when planning your visit. You can help reduce waiting time by reviewing our list of prohibited items before your visit:
- Suitcases and large cabin bags
- Bladed implements including pocket knives and scissors
- Tools including screwdrivers and hammers
- Any type of firearm
- Banners, signs, placards and other material linked to protest
- Explosive, pyrotechnic and imitation devices
- Aerosols (toiletry products excluded)
- Incapacitating gases, such as CS gas
- Liquid in concealed containers (you will be asked to open flasks)
Please remove helmets and hats before entering. You may be asked to remove heavy coats and clothing for checking. Please remove children from child carriers before entry.
What provisions are there for visitors with visual impairment?
- Braille and large print guides are available to borrow free of charge from the exhibition welcome desk on the second floor. These guides contain the exhibition panel text in braille or large print. Subject to availability.
- If you have any other special requirements please call the World Museum information desk prior to your visit on 0151 478 4393.
Where can I get a ticket?
For bookings of up to nine people, tickets will be available to book online. There is a £1 transaction fee for each online booking.
Group bookings of 10 or more need to be made over the telephone by calling 0151 478 4444 between 10am and 5pm. There is a fulfilment charge of £2.95 per booking for tickets booked by phone. Group rates are available.
How much are tickets?
An adult ticket costs from £14.50, concessions are available. Members and children under 5 go free.
Person with a disability (includes one free Care Assistant)
National Art Pass
National Art Pass Concession
HLF, ICOM, MA, NMDC*
50% discount off all tickets, including concessions
*These discounts cannot be pre-booked online and are subject to availability on the day.
How far in advance can I book?
Visitors can book their tickets ahead from 9 November 2017 onwards for any available slot during the exhibition’s nine-month duration.
Please note, your ticket will be emailed to you within five working days of booking.
Can I buy tickets on the day?
The best way to buy tickets is to pre-book them online, to get the best chance of gaining entry on your preferred date and time. Walk-up tickets on the day are no longer available.
What are the concessions?
Concessionary rates are available for the following groups:
- People aged 60 years or older.
- Adults in receipt of Job Seekers Allowance, Employment and Support Allowance or Income Support.
- People with disabilities. The Equality Act 2010 defines disability as a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on the ability to do normal daily activities.
- Students with valid photographic student ID.
- National Art Pass holders.
- National Museums Liverpool members.
Can I use more than one discount?
It will not be possible to use more than one discount against any single ticket.
Are the tickets hard copy?
Visitors booking online will receive an e-ticket via email to print at home or present on a mobile device within 5 working days of booking.. Tickets booked in venue will receive printed tickets. Tickets booked via telephone will receive either e-tickets or printed tickets as agreed at the time of purchase. Printed tickets will be dispatched by second class post, or reserved for collection at World Museum, depending on the date booked to visit.
Are there any booking fees?
There is a £1 transaction fee for each online booking. For phone bookings, a fulfilment fee of £2.95 will be applied to each booking.
Will everyone who wants a ticket be able to get one?
Tickets are subject to availability - some time slots may sell out. We recommend pre-booking online for the best chance of gaining entry on your preferred date and time.
How many tickets can I book at once?
Visitors can book up to nine tickets online or at the kiosk outside World Museum. Visitors wishing to book 10 or more tickets can do so in-venue at the shop in World Museum or by calling 0151 478 4444 between 10am and 5pm. Telephone sales will be subject to a fulfilment fee of £2.95 per booking, and online sales will be subject to a £1 transaction fee for each booking.
How do I make a group booking?
Visitors wishing to book 10 or more tickets should phone 0151 478 4444 between 10am and 5pm to take advantage of group discounts.
What times / dates can I book?
World Museum is open daily from 10am to 5pm. The exhibition will also open at 10am, with last entry at 4pm. Available dates and times will be marked clearly online. If booking via phone or at the venue, our staff will be able to advise you on available dates and times.
How long is a time slot?
Entry to the exhibition will be managed in 30-minute slots – visitors have no time limit on how long they spend in the exhibition, but cannot re-enter once they leave. Visitors are encouraged to arrive promptly to their slot to ensure the best exhibition experience.
Can I change my date/time slot?
Ticket dates and times cannot be changed or refunded after purchase unless the exhibition date or time is cancelled or rescheduled by National Museums Liverpool. Please read the ticket terms and conditions.
Can I get a refund or exchange?
Tickets cannot be exchanged or refunded after purchase unless the exhibition date or time is cancelled or rescheduled.
If National Museums Liverpool cancels or reschedules an exhibition date or time, we will try to contact you to arrange an exchange or refund. If we cannot exchange your ticket(s), we will refund you the ticket price in full. Please ensure that the contact details you provide when purchasing your ticket(s) are current and valid. Please read the ticket terms and conditions.
3. Fakes and touts
What if someone has a fake ticket?
Measures are in place to ensure that any fake or duplicated tickets will be identified as such and entry denied. Tickets bought through official channels will carry unique identifiers to protect against ticket fraud. ID may be requested on entry for verification
What is being done to prevent ticket resale?
All tickets will have the customer’s name and a unique identifier on the ticket. Customers may be asked to verify they are the legitimate ticket holder on entry to the exhibition. Our T&C’s reflect this and we may invalidate and refuse entry if anyone is in breach of these terms. This can be done without prior notice, refund, compensation or liability. Our online booking solution verifies purchases and has the ability to check for bots. We are only selling through our own site and reputable third party ticket sellers.
Can members reserve tickets to guarantee entry into China’s First Emperor and the Terracotta Warriors exhibition?
Yes. Tickets go on general sale on 9 November 2017.
If I’m a member, do I still need to book a ticket?
We recommend that members book their free tickets online in order to guarantee entry at their preferred date and time. A small number of tickets will be reserved for on the day bookings. These will be made available for general sale or members on a first come first served basis. Due to demand at peak times these tickets may sell out fast.
If I’m a member, can I book for non-members?
Yes, members will be able to book their own free tickets as well as standard-priced tickets for non-members. Your tickets will be emailed directly to you within 5 working days of booking.
If I’m a member, does it matter how many tickets I book, or the times that I visit?
As part of our improved membership offer, members have unlimited free entry to China’s First Emperor and the Terracotta Warriors, subject to ticket availability.
What are the full benefits to members?
Members will enjoy the following benefits
- Unlimited free entry to charging exhibitions, subject to availability and our terms & conditions
- 50% discount off tickets to the Planetarium at World Museum
- 15% discount in National Museums Liverpool’s cafés
- Up to 15% discount in National Museums Liverpool’s shops and online shop
- Exclusive members-only events
- A copy of our Guide sent directly to your door
- Regular e-newsletter keeping you up to date on all of the latest news, exhibitions and free events listings
How do I join as a new member?
We would encourage all new members to sign up online, to ensure that you receive your new membership number, which must be used to buy tickets in the pre-sale. This number will be emailed to you within 24 hours of signing up online.
You can become a member online here: www.liverpoolmuseums.org.uk/membership
You can become a member by phone: 0151 478 4157
You can become a member by signing up at one of our museums or galleries (excluding Sudley House).
Please note, that you may have to wait up to three working days to receive your membership number if you sign up over the phone or in one of our venues.
Terms and Conditions (T&Cs) are available online.
What are the membership concessions?
Concessionary rates for membership are available for the following groups:
- People aged 60 years or older.
- Students with valid photographic student ID.
Does the new ‘free unlimited entry’ benefit apply to the new China’s First Emperor and the Terracotta Warriors exhibition?
Yes all members will be entitled to free, unlimited entry to China’s First Emperor and the Terracotta Warriors exhibition so you can visit as many times as you want, subject to availability. Members will need to pre-book their tickets to guarantee their preferred entry date and time slot. We recommend doing this online, and tickets will be emailed to you within 5 working days.
5. Journalist enquiries
I am a journalist. How can I get more information?
Journalists can contact the press office: