Access and facilities

 directs to access page

Information desk

The information desk is located in the atrium on the ground floor. Staff are happy to help with any questions you have.

Toilets

There are toilets on all floors and they are all accessible to wheelchair users. There is a Changing Places toilet on the first floor. Please collect a key from the Information Desk on the Ground Floor.

Lifts

There are two lifts to all floors and another lift from level three to level five.

Cloakrooms and Buggy park

The cloakroom is located on the ground floor where visitors can also leave prams. We ask that visitors avoid bringing large bags into the museum.

Seating

Seats and benches are available throughout the museum and in the galleries.

Picnic area

There is a picnic area on the fourth floor. You can also take a picnic to St John's Gardens, which is opposite to the World Museum.

Prayer room

The Community Base on the fourth floor can be used as a prayer room if requested. Please ask at the information desk.

Accessible parking

There are a limited number of blue badge parking spaces on William Brown Street, outside the museum. These are owned by Liverpool City Council and we cannot reserve them for visitors. The road surface is cobbled.

Wheelchairs and mobility scooters

Wheelchairs are available to borrow - ask at the information desk.

Deaf and hearing impaired visitors 

Some videos and interactives throughout World Museum have subtitles or British Sign Language.

Blind and visually impaired visitors

We welcome guide dogs.

Assistance dogs

We welcome guide dogs, hearing dogs and assistance dogs in the museum and on the galleries.

Autism

We want people with autism to feel welcome when they visit us, and aim to make our museums and galleries autism-friendly.

Please see our welcome guide to World Museum (pdf) which has photos of the museum and useful information for your visit. 

World Museum has signed up to the Autism Charter, through Autism Together and the Connect to Autism scheme.

Autism Together

Resources

We offer resources including ear defenders, pop up tents and quiet rooms to use as safe, calm spaces if a visit becomes overwhelming. Ear defenders can be signed out from the welcome desk during your visit. Staff are trained to identify when a visitor may be in need of additional support, but please ask for assistance at anytime during a visit and call ahead if you have any questions.

Quiet time

Quiet mornings take place between Sundays 10am – 12noon where the museum environment is made more comfortable by varying light and sound levels where possible.